Justine Chabot – FHC Careers

SUMMARY: The Regional Development Manager II (RDM II) is responsible for engaging in selling opportunities through product demonstrations and direct interactions with customers and market partners and will also be responsible for aspects of procedural and technical support. He/she is responsible for identifying, establishing, and maintaining communication with research and clinical customers and contacts in their assigned region in order to manage the performance of activity metrics geared toward creating profitable growth through the execution of an established and comprehensive marketing and sales plan. The RDM II will be expected to utilize presentations and demonstrations linked with interpersonal selling skills and marketing tools to achieve performance and activity metric goals, company defined revenue and product and project objectives. It is expected that the RDM II is a product expert to the level of being able to guide product use and attend and support surgical cases. The RDM II will be responsible for administration, maintenance and accuracy of market, customer and contact information through a CRM system. The RDM II will be responsible for maintaining current and accurate Opportunity pipelines. The RDM II will work in coordination with Procedural Support Specialists as necessary to deliver training, service, and products to meet the needs of the customers in their assigned region and will be responsible for the overall productivity and success in their region.

SUMMARY: This position is responsible for the procurement activities of all divisions and departments within the company so as to facilitate the manufacture and timely shipment of finished good product and services. This position is the “face” of FHC’s purchasing operations, both internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Utilizes FHC’s ERP and other analysis tools to compile material procurement plans and provide forecasts to suppliers.
Uses FHC’s ERP system to drive continuous improvement techniques, identify and complete key procurement initiatives, and enhance the performance of the purchasing function.

Reviews, and administers purchase orders and delivery commitments to designated suppliers to support the company plan as well as follows up with those suppliers when product is late.
Under the direction of the Materials Manager, leverages best practice supplier selection techniques to identify a core supply base able to offer lowest total cost of ownership, high quality product, and on-time delivery performance as well as operate under a Quality System as documented through the completion of the QSF42 Supplier Qualification Summary/Survey for all suppliers who support FHC’s manufacturing process.
Assists the Materials Manager in compiling data towards supplier performance review and improvement efforts.
Actively participates in the maintenance of supplier agreements – covering cost, quality, and delivery terms.
Under the direction of the Materials Manager, embraces continuous improvement techniques to drive toward attainment of key purchasing metrics (i.e., supplier performance, risk management, inventory velocity, and cost reduction opportunities).
Reconcile discrepancies between PO receipts and Accounts Payable.
Buyer will be cc’d on all communications with the vendor so that delays in product delivery will be visible and assist the Quality & Materials Management Support Technician (QMMST) as needed with specific vendor contact information. .
Entry of part information within ERP.
Documentation by purchase order of customer-supplied parts, as requested.
Expediting purchases when necessary to meet company needs.

Join us in the business of changing peoples’ lives every day. FHC designs, manufactures, and internationally markets trusted products that provide customizable solutions for neuroscientists and neurosurgeons. FHC’s neurosurgery products are used in leading functional neurosurgical centers worldwide, for various therapies such as: deep brain stimulation, ablation, resection, and for movement disorders such as Parkinson’s Disease, Epilepsy, Dystonia, and Essential Tremor.

SUMMARY: The Procedural Support Specialist (PSS) is responsible for all aspects of Procedural and Technical Support and will also engage in Selling Opportunities through product demonstrations and direct interactions with customers and market partners. This position is responsible for growing both research and clinical revenue profitably (goal as mutually determined by your supervisor), within the territory he/she will be assigned through the execution of an established and comprehensive marketing and sales plan. This position will participate actively in onsite training for physicians and technical people, tradeshows and special events. This position requires frequent travel in order to provide customer service and meet the technical and training needs of FHC’s customers. The PSS will be expected to utilize presentations and demonstrations linked with interpersonal selling skills and marketing tools to achieve company defined revenue, product and project objectives. It is expected that the PSS is a product expert to the level of being able to guide product use and attend and support surgical cases. The PSS will be responsible for administration, maintenance and accuracy of market, customer and contact information through a CRM system.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Provide FHC and other assigned research or clinical manufacturers (clients) with technical support, training, and repair services.
Work with clients and sales personnel for demonstrations and product issue resolution.
Provide product analysis and research input from clients to Marketing functions.
Work on assigned training and product development projects.
Teaching and training of products and systems to hospital personnel and course attendees.
Coordinate with the Regional Development Manager (RDM) to develop and execute on a specific regional sales and marketing plan, product launches, collaboration initiatives and research and clinical sales strategies each year.
Meet with potential customers, establish rapport, provide necessary product demonstrations/presentations, and successfully negotiate and close sales as identified in regional planning.
Support balanced sales and marketing efforts to both research and clinical opportunities.
Monitor, report and act on competitive activities and information
Establish and maintain relationships with customers, contacts and key strategic partners.
Assist in establishing FHC as “the” Neural MicroTargeting Worldwide” support company by assisting in coaching and training of products and processes based on personal experience and/or education.
Represent the company at trade shows and special events to promote products
Forecast, and control expenditures to conform to fiscal year sales and expense budgets.
Prepare periodic sales reports indicating potential sales and areas of proposed client base expansion.
Daily reporting that includes:
- Collect, maintain and document customer contact and partner information, opportunities, and next actions daily in the CRM system.
- Any relevant QSF85 (Field Service Reports)
- Daily submission of performance and activity metric report.
Schedule and participate in a Weekly One on One with the RSM

Be organized and be able to network and negotiate.
Promote and maintain a strong working relationship and contact with associated co-marketing alliances
Be self-directed and flexible to work evenings and weekends.

COLLATERAL RESPONSIBILITIES:

Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
Participate in company sponsored community charitable giving events approximately 4 hours each quarter year
Work with appropriate technology development personnel to develop technical procedural support documents.
Attends and supports sales and technical services at exhibitions, seminars, and other marketing venues.

SUPERVISORY RESPONSIBILITIES:

None at this time

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must be able to travel
Self-directed and self-motivated
Customer oriented
Communications skills, written, verbal, and telephone
Ability to communicate effectively in a variety of settings and with a variety of personalities and job positions.
The ability to deal and work effectively within stressful situations
Mechanical aptitude and the ability to work with complex electronic equipment

EDUCATION and/or EXPERIENCE

Bachelor’s Degree or equivalent, preferably in Bio or Electronic Engineering or Life Sciences

LANGUAGE AND MATHEMATICAL SKILLS

Demonstrate in-depth knowledge of sales techniques and financial principles. Have ability to effectively communicate orally and in written form with internal and external customers. Fluency in verbal and written English is essential. Additional language verbal/written skills are beneficial but not required.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS:

Upon hire employee will be required to complete a minimum of the following:

Vendor certifications specific to hospital requests this may include, but are not limited to security clearance, drug testing, medical clearance, up to date medical and vaccination records, and written testing of operating room protocol

PHYSICAL DEMANDS:

The physical demands as described in the duties and responsibilities, are representative of those that must be met by an employee to successfully perform the essential job functions
The employee must occasionally lift and/or move more than 25 pounds
Ability to travel extensively within the defined territory

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the professional, smoke-free work environment is usually moderate. Travel is a requirement and the travel environment may fluctuate geographically and environmentally.

LOCATION:

Various US based locations will be considered.

Salary based on experience

Job Title: Product Development Engineer

Department: Engineering

SUMMARY: The Product Development Engineer will contribute to all phases of product design, development and support. Technical competencies in the areas of biomedical engineering, electrical engineering and mechanical engineering are required. Specific responsibilities will vary from project to project and shall be met by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Maintain familiarity with relevant portions of the FHC Quality System and perform all duties within its guidelines, specifically those pertaining to design control, software development, EC’s and CAPA
Deliver clear and concise communication, both written and verbal, to management, other team members and end users.
Assist team members in the development of design input requirements and product specifications
Provide reasonably accurate estimations of the amount of work required for completion of assigned product development tasks. Alert team members as early as possible if estimates change during the development process
Originate novel designs based on design requirements while adhering to sound design practices
Review and analyze design solutions to determine suitability and functionality
Construct simulations and analyses, as appropriate, evaluate proposed designs
Create prototypes as appropriate to test and verify new designs
Maintain familiarity with the “state of the art” in relevant areas such as Neuroscience, medical device design and micromachining.
Maintain familiarity with typical operating room procedures and usability requirements for medical equipment, apply said knowledge to designs
Create verification plans for new designs; document and execute those plans
Maintain familiarity with regulatory safety requirements for medical and research grade equipment
Communicate with the end users of designs to gather feedback, provide technical support and troubleshoot problems
Provide field support, installation, and training on FHC systems and products
Generate procedural support documents and user manuals for developed products
Create and maintain production prints, assembly instructions, bills of material, and other documentation related to developed products
Initiate and/or contribute to engineering changes (EC’s) and corrective and preventive actions (CAPA) and bug reports
Develop and implement production ready processes to meet established specifications
Manage production processes to maintain and improve performance and reliability

COLLATERAL RESPONSIBILITIES:

Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
Enthusiastic participation in company sponsored or other community events will be considered in performance reviews.

SUPERVISORY RESPONSIBILITIES:

Oversee technicians and drafts-persons assisting in the development process and monitor production progress on pilot production runs of new designs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION and/or EXPERIENCE:

A BS degree or better in the field of Biomedical Engineering, Electronic Engineering, Mechanical Engineering or equivalent. 0-3 years of Engineering work experience preferably in the Medical Device industry.

LANGUAGE SKILLS:

English. Additional languages beneficial

MATHEMATICAL SKILLS AND REASONING ABILITY:

Solid understanding of higher math including calculus and trigonometry, strong scientific aptitude.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; and use of hands and fingers, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the professional, smoke-free work environment is usually moderate.

Job Title: Associate Manufacturing Engineer

Department: Engineering

SUMMARY: The Associate Manufacturing Engineer works closely with Production, Quality, Materials and Engineering to help define and continually improve all manufacturing processes. This position will assist in resolving existing production issues, reviewing the existing process for improvement opportunities with regard to fixturing or other electrical/mechanical solutions, revising the process to ensure efficiency, and ensuring the process is accurately documented.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Work closely with Production Management to gather feedback and suggestions towards continual improvements for production processes.
Implement manufacturing related Engineering Changes and process documentation edits.
Maintain the Preventive Maintenance and Calibration systems.
Facilitate the document control process including upkeep of appropriate records for changes as well as maintaining approved documentation.
Assist in the development and maintenance of manufacturing, quality assurance and packaging instructions and the fixturing and processes necessary to support them.
Process print redmarks and assist Production with processing of labor, BOM or other non-print redmarks.
Design and introduce equipment to error proof and/or automate processes.
Perform process and equipment validations in conjunction with Engineering and Quality.
Assist with the introduction of, and training for, new prints, processes and instructions.
Support new product development projects by providing manufacturing feasibility and definition..
Maintain familiarity with relevant portions of the FHC Quality System and perform all duties within its guidelines, specifically those pertaining to calibration and the documentation to support calibration activities.
Deliver clear and concise written and verbal communication to management, other team members and end users.
Maintain familiarity with the “state of the art” in machining and micromachining techniques, materials science, the biomedical industry, computer aided design solutions and mechanical engineering.

COLLATERAL RESPONSIBILITIES:

Maintain a positive attitude and a passion for excellence in customer service and for promoting the well-being of the company, its products and its employees.
Enthusiastically participate in company sponsored community events for the sake of charitable giving in the amount of 4 hours each quarter year.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

Excellent verbal and written communication skills.
Aptitude in paying close attention to detail.
Ability to analyze issues and develop corrective and preventive actions that address the root cause.
Ability to work with others of varied backgrounds and skill sets and assign tasks accordingly.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in Engineering or Associates degree in Engineering Technology from an ABET accredited institution.
Experience in process improvement and statistical process control (SPC) is preferred.
Experience leading teams without direct supervisory responsibility is a plus.

LANGUAGE SKILLS:

English. Additional languages beneficial.

MATHEMATICAL SKILLS AND REASONING ABILITY:

Solid understanding of higher math including calculus and trigonometry, strong scientific aptitude.

CERTIFICATES, LICENSES, REGISTRATIONS:

Lean or Six Sigma green belt a plus.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and use of hands and fingers, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: