SUMMARY:

The Human Resources Assistant will provide administrative support to the Human Resource Department and is responsible for some daily administrative tasks associated with the department, including but not limited to answering a multiline line telephone and direct incoming calls to appropriate contacts, being point of contact for Fitness center inquiries, hospitality needs; greeting visitors and guests, lunch pickups for Board Meetings, making sure coffee is ordered and in supply for the bistro, planning for anniversary and treat day festivities. The HR Assistant will serve internal and external customers with professionalism. This position requires confidence, integrity and the ability to assist with clerical tasks involving confidential personnel matters. This position will require strict adherence to employee and company confidentiality policy. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Other duties may be assigned

CCC/CFC

COLLATERAL RESPONSIBILITIES:

SUPERVISORY RESPONSIBILITIES:

None at this time.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Understanding of basic HR principles relating to employee confidentiality and all types of information in all forms.

Professional manner

Excellent communication and organization skills

Detail oriented

Computer proficient with extensive knowledge of spreadsheet management.

EDUCATION and/or EXPERIENCE:

Business degree or equivalent or experience in office administration or Human Resources.

MATHEMATICAL SKILLS:

Good business math skills

REASONING ABILITY:

Analytical and deductive reasoning skills. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; and use hands and fingers to handle or feel.  The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move more than 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the professional, smoke-free work environment is usually moderate. 

SUMMARY:

The Customer Support Specialist will be responsible for representing FHC by providing customer sales and service support with FHC’s current and potential customers.  The Customer Support Specialist is responsible for being the professional interface of FHC through all customer interactions.  This position will also support Regional Development Managers (RDM) and Procedural Support Specialists (PSS) globally with product support, service and ordering process in addition to sales solicitation initiatives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  (Other duties may be assigned.)

COLLATERAL RESPONSIBILITIES:

PRODUCT KNOWLEDGE AND MARKET KNOWLEDGE

SUPERVISORY RESPONSIBILITIES:

None at this time

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE:

Associates degree in Marketing or Business preferred with a minimum of one or more years of successful customer service experience. Experience with durable medical equipment, medical devices and calling on hospitals or alternate care environment is desirable.

LANGUAGE AND MATHEMATICAL SKILLS:

Demonstrate in-depth sales techniques and financial principles. Possess the ability to effectively communicate orally or in written form with internal and external customers.

REASONING ABILITY:

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required at this time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to observe, talk or hear.  The employee frequently is required to stand; walk and use hands and fingers to handle or feel.  The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  The employee must occasionally lift and/or move more than 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the professional, smoke-free work environment is usually moderate.