Join us in the business of changing peoples’ lives every day. FHC designs, manufactures, and internationally markets trusted products that provide customizable solutions for neuroscientists and neurosurgeons.  FHC’s neurosurgery products are used in leading functional neurosurgical centers worldwide, for various therapies such as: deep brain stimulation, ablation, resection, and for movement disorders such as Parkinson’s Disease, Epilepsy, Dystonia, and Essential Tremor.

SUMMARY:                                                                                                                                  The Procedural Support Specialist (PSS) is responsible for all aspects of Procedural and Technical Support and will also engage in Selling Opportunities through product demonstrations and direct interactions with customers and market partners.  This position is responsible for growing both research and clinical revenue profitably (goal as mutually determined by your supervisor), within the territory he/she will be assigned through the execution of an established and comprehensive marketing and sales plan.  This position will participate actively in onsite training for physicians and technical people, tradeshows and special events.  This position requires frequent travel in order to provide customer service and meet the technical and training needs of FHC’s customers.  The PSS will be expected to utilize presentations and demonstrations linked with interpersonal selling skills and marketing tools to achieve company defined revenue, product and project objectives. It is expected that the PSS is a product expert to the level of being able to guide product use and attend and support surgical cases.  The PSS will be responsible for administration, maintenance and accuracy of market, customer and contact information through a CRM system.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

COLLATERAL RESPONSIBILITIES:

SUPERVISORY RESPONSIBILITIES:

None at this time

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE

Bachelor’s Degree or equivalent, preferably in Bio or Electronic Engineering or Life Sciences

LANGUAGE AND MATHEMATICAL SKILLS

Demonstrate in-depth knowledge of sales techniques and financial principles. Have ability to effectively communicate orally and in written form with internal and external customers. Fluency in verbal and written English is essential.  Additional language verbal/written skills are beneficial but not required. 

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS:                              

Upon hire employee will be required to complete a minimum of the following:

Vendor certifications specific to hospital requests this may include, but are not limited to security clearance, drug testing, medical clearance, up to date medical and vaccination records, and written testing of operating room protocol

PHYSICAL DEMANDS:

WORK ENVIRONMENT:                                                                                                            The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the professional, smoke-free work environment is usually moderate.  Travel is a requirement and the travel environment may fluctuate geographically and environmentally.

LOCATION:                                                                                                                      After initial training period in Bowdoin, ME and Greenville, PA, the position will reside in the West US territory.                                    

Salary based on experience